Privacy Policy

1. Introduction

Kylesku Boat Tours ("we", "our", or "us") is committed to protecting your privacy. This Privacy Policy explains how we collect, use, and safeguard your personal information when you use our website and booking services.

2. Information We Collect

When you make a booking with us, we collect the following information:

• Full name
• Email address
• Phone number
• Booking details (date, time, number of guests)

3. How We Use Your Information

We use your personal information to:

• Process and confirm your booking
• Send booking confirmation and reminder emails
• Contact you regarding your booking if necessary
• Improve our services and customer experience

4. Data Storage and Security

Your personal data is stored securely on our servers. We implement appropriate technical and organisational measures to protect your information against unauthorised access, alteration, disclosure, or destruction.

5. Email Communications

When you make a booking, you will receive transactional emails including:

• Booking confirmation
• Booking reminders
• Cancellation confirmations (if applicable)

These are essential service communications and are not marketing emails.

6. Third-Party Services

We use trusted third-party services to operate our website and send emails. These services have their own privacy policies and handle data in accordance with applicable data protection laws.

7. Your Rights

Under UK GDPR, you have the right to:

• Access your personal data
• Correct inaccurate personal data
• Request deletion of your personal data
• Object to processing of your personal data
• Request restriction of processing
• Data portability

To exercise any of these rights, please contact us using the details below.

8. Data Retention

We retain your booking information for a reasonable period after your tour for record-keeping purposes and to handle any queries or issues that may arise. After this period, your data will be securely deleted.

9. Cookies

Our website uses essential cookies to ensure proper functionality, including remembering your theme preference (light/dark mode). We do not use tracking or advertising cookies.

10. Contact Us

If you have any questions about this Privacy Policy or wish to exercise your data rights, please contact us:

Phone: 07821 441 090
Location: Kylesku Harbour, Scottish Highlands

11. Changes to This Policy

We may update this Privacy Policy from time to time. Any changes will be posted on this page with an updated revision date.